AI chatbot or voice assistant for your website
An AI chatbot on your website answers visitors’ questions with your own product knowledge, also outside office hours. We build chatbots and voice assistants for B2B companies that work on your knowledge base, in your own tone. What the chatbot does not know, it passes on to your team.
Does this sound familiar?
The same questions again and again
Your team answers the same questions about products, applications or specifications every week. That takes time that could go to more difficult questions.
Questions outside office hours
A visitor has a question in the evening, cannot find the answer and leaves. By the next morning they are already looking elsewhere.
A chatbot that knows nothing
You tried a chatbot, but it gave generic or wrong answers. It did not know your products.
What you get
You get a chatbot or voice assistant that answers based on your own knowledge base, in your brand identity and tone. It is honest when it does not know something and then passes the question on to your team.
- Inventory of the questions customers ask
- A chatbot that works on your knowledge base, not on general knowledge from the internet
- The tone and brand identity of your brand, also in other languages if you need them
- Passing on to your team, with the question and contact details included
- Optional: a voice assistant for phone or website
- Overview of questions asked, so you see what customers are looking for
How we approach it
Collecting questions
We collect the questions your team receives and determine which ones the chatbot answers and which go to an employee.
Knowledge base and tone
We make sure the right knowledge is in the knowledge base and define the tone. You approve the answers to the most important questions.
Building and testing
We build the chatbot or voice assistant and test it with real questions, including questions it should not answer.
Live, reading along and improving
After going live we read along with the conversations, add to the knowledge base and improve the answers.
Who is this for?
An AI chatbot suits B2B companies with an offering that customers have a lot of questions about: technical products, several variants or customers in different countries.
- Your team gets a lot of recurring questions
- You have visitors and customers in several countries or time zones
- You want questions outside office hours not to be left waiting
Part of the B2B Growth Engine
A chatbot belongs to phases 2 and 3 of the B2B Growth Engine. It makes your website ready for growth, also with export and multilingual visitors, and makes sure questions and leads end up with the right team member.
Related services
AI interactive tools
Decision tools and scans that guide visitors to the right answer and give you better enquiries.
AI agents
An agent that carries out a task from start to finish, with your knowledge and clear boundaries.
AI strategy and advice
Start with a plan: where does AI save time and generate revenue, and which step comes first?
Frequently asked questions about AI chatbots
What is the difference between an AI chatbot and a regular chatbot?
A regular chatbot follows fixed buttons and scripts. An AI chatbot understands questions in plain language and formulates an answer itself. Because it works on your knowledge base, it uses your product knowledge instead of general information.
Can the chatbot give wrong answers?
We limit that risk. The chatbot only answers based on your knowledge base and is honest when it does not know something. It then passes the question on to your team. After going live we read along and improve where needed.
What is a voice assistant?
A voice assistant is an AI assistant you use with your voice, for example on the phone or on your website. It answers questions or takes a request and passes it on, just like the chatbot.
Does the chatbot work in several languages?
Yes, an AI chatbot can answer in several languages. For the languages that matter to you, we check the answers and the technical terms in the knowledge base.
Where does the chatbot get its answers from?
From your knowledge base: product information, manuals, frequently asked questions and other commercial information that we organise together. That way it answers with your knowledge and not with whatever happens to be on the internet.
What does an AI chatbot for your website cost?
That depends on the number of topics, languages and connections. After the first conversation you receive a proposal with the costs, so you know where you stand in advance.
Ready to answer questions faster?
In a free consultation we discuss which questions a chatbot can take over and what that delivers for your team.
15 minutes, no obligation, with an honest look at your situation.